Privacy Policy
Last Updated: September 29, 2026
At Incandescent Co., we respect your privacy and are committed to protecting the information you share with us. This Privacy Policy explains what information we collect, how we use it, and how we protect it when you visit or make a purchase from our website.
Information We Collect
When you place an order, sign up for our emails, contact us, or interact with our website, we may collect information such as:
Your name
Billing and shipping address
Email address
Phone number
Payment and order information
Information you provide when contacting us
Website usage information, such as pages visited and browsing activity
We only collect information that is reasonably necessary to operate our business and provide you with our products and services.
How We Use Your Information
We may use your information to:
Process and fulfill your orders
Ship your purchases
Communicate with you about your orders
Respond to questions or customer service requests
Send promotional emails if you have chosen to receive them
Improve our website, products, and customer experience
Prevent fraudulent or unauthorized activity
Comply with legal obligations
We do not sell or rent your personal information to third parties.
Payments
Payments made through our website are processed by third-party payment providers. We do not have access to or store your complete credit card or debit card information.
Cookies
Our website may use cookies and similar technologies to help the website function properly, understand how visitors use our website, and improve your experience.
You can adjust your browser settings to refuse or limit cookies, although some website features may not work properly as a result.
Email Marketing
If you sign up to receive emails from us, we may send you information about new products, promotions, restocks, special offers, and other updates.
You can unsubscribe from marketing emails at any time by clicking the "unsubscribe" link included in our emails.
Third-Party Services
We may use trusted third-party services to help us operate our business, such as website hosting, payment processing, shipping, analytics, and email marketing providers.
These providers may have access to personal information only as necessary to perform services on our behalf and are expected to protect your information.
How We Protect Your Information
We take reasonable steps to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmitting information over the internet or storing information electronically is completely secure.
Your Privacy Rights
Depending on where you live, you may have certain rights regarding your personal information, including the right to request access to, correction of, or deletion of your information.
To make a privacy-related request, please contact us using the information below.
Children's Privacy
Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date.
Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact us.