Terms of Service

Last Updated: September 29, 2026

Welcome to Incandescent Co. By using our website or purchasing our products, you agree to the following Terms of Service. Please read them carefully.

1. About Our Store

Incandescent Co. sells handmade candles and related products through our website. We reserve the right to update product offerings, pricing, descriptions, and availability at any time.

2. Products & Product Information

We do our best to provide accurate product descriptions, photos, colors, scent descriptions, and pricing. Because our candles are handmade, slight variations in appearance, color, texture, and scent may occur from one candle to another.

Scent descriptions are subjective, and the way a fragrance smells may vary depending on the individual, room, and environment.

We reserve the right to discontinue products or change product details without notice.

3. Orders & Payments

By placing an order, you agree to provide accurate and complete billing, shipping, and contact information.

All orders are subject to availability and acceptance. We reserve the right to refuse or cancel an order if necessary, including in cases of suspected fraud, incorrect pricing, inventory errors, or other circumstances that prevent us from fulfilling the order.

Payment must be received before an order is processed.

4. Shipping

We will make reasonable efforts to process and ship orders within the timeframe stated on our website.

Once an order has been shipped, delivery times are determined by the shipping carrier and are outside of our control. Incandescent Co. is not responsible for delays caused by weather, carrier disruptions, incorrect addresses, or other circumstances beyond our control.

Please make sure your shipping information is correct before placing your order.

5. Returns, Exchanges & Refunds

Our return and refund policies are described on our Returns & Refunds Policy page.

If your order arrives damaged or you receive the wrong item, please contact us as soon as possible so we can help resolve the issue.

6. Candle Safety

Candles should always be used responsibly and according to the safety instructions provided with the product.

Never leave a burning candle unattended. Keep candles away from children, pets, flammable objects, drafts, and other heat-sensitive materials.

Incandescent Co. is not responsible for damage, injury, or loss resulting from improper use, misuse, or failure to follow candle safety instructions.

7. Intellectual Property

All content on this website, including photographs, product names, descriptions, logos, graphics, text, and other materials, belongs to Incandescent Co. or is used with permission.

You may not copy, reproduce, modify, distribute, or use our content for commercial purposes without our written permission.

8. Website Use

You agree to use our website only for lawful purposes. You may not use the website in a way that could damage, disable, overburden, or interfere with the website or another person's ability to use it.

9. Pricing & Errors

We make every effort to ensure that product information and pricing on our website is accurate. However, errors may occasionally occur.

If we discover an error in the price or information for an order you have placed, we may contact you and give you the option to confirm the order at the correct price or cancel the order.

10. Limitation of Liability

To the fullest extent permitted by law, Incandescent Co. is not responsible for indirect, incidental, or consequential damages arising from the use of our website or products.

Nothing in these Terms is intended to limit any rights or protections that cannot legally be limited under applicable law.

11. Changes to These Terms

We may update these Terms of Service from time to time. Changes will be posted on this page with an updated "Last Updated" date.

By continuing to use our website after changes are posted, you agree to the updated Terms.

12. Contact Us

If you have questions about these Terms of Service, please contact us.